Delivery policy

1. Introduction

1.1 In this policy we set out details of the delivery methods, periods and charges that apply to orders for our products made through our website at
1.2 This policy shall not create legally enforceable rights and obligations; rather, our usual practice in relation to the delivery of products is indicated in this policy.

2. Free delivery

2.1 All orders will be subject to delivery charges as detailed in Section 5.

3. Geographical limitations

3.1 We will [usually be able to ] deliver to the following countries and territories: England, Scotland, Wales and Northern Ireland.
3.2 We may from time to time agree to delivery products to other countries and territories.

4. Delivery methods and periods

4.1 The methods that we use to deliver our products, and the time periods within which delivery is usually completed, are as follows:
(a) if your delivery address is on the United Kingdom mainland, you will be able to select the delivery method, and the typical period for delivery of products by this method is next working day with DPD 3 working days 2nd class with Royal Mail.
(b) some of the Products will be delivered from our suppliers with a tracking number.
(c) If purchasing more than one item, delivery may be made via Royal mail and DPD, and be delivered at separate times.
4.2 If you place your order by 17.25 Monday to Friday on a working day, these time periods run from the close of business on that day; if you place your order after on a working day, or on a non-working day, these time periods run from the close of business on the next following working day.
4.3 The delivery periods set out in this Section 4 are indicative only, and whilst we will make every effort to ensure that you receive your delivery in good time, we do not guarantee delivery before the end of the stated period.

5. Delivery charges

5.1 Delivery charges will be calculated by our website and automatically applied to your order during the checkout process.
5.2 Applicable delivery charges will depend upon the delivery method you select, the location of the delivery address, and the size and weight of the products in your order.
5.3 Our delivery charges are as follows:
(a) in respect of DPD, delivery charges will be
Next Working Day
0-4kg £6.30
4 – 15kg £9.30
15 – 45kg £12.00
45 – 100kg £24.54
100 – 155kg £36.78
155 – 200kg £49.08
200kg+ £61.38
Royal Mail 2nd class
Large letter 100g 79p
250g 1.26
500g 1.64
750g 2.22
Small Parcel 1kg 2.95
2kg 2.95
Medium Parcel 1kg 5.05
2kg 5.05
5kg 13.75
10kg 20.25
20kg 28.55

6. Delivery tracking

6.1 Delivery tracking is available in respect of deliveries made by DPD.
6.2 To track your delivery, enter [your order number (which is provided in your order confirmation email)] into our delivery service provider’s website here:

7. Receipt and signature

7.1 All deliveries must be received in person at the delivery address, and a signature must be provided via DPD
7.2 Our delivery service provider will notify you in advance of attempting to make a delivery requiring signature.

8. Additional deliveries

8.1 If an initial delivery attempt is unsuccessful, our delivery service provider will make at least 1 more attempt to deliver the products in your order.

9. Collection

9.1 If your products remain undelivered despite our delivery service provider making (at least 1 more attempt) to deliver them, the delivery service provider will leave a card at your address, with instructions on how you may collect your products, including a time limit for collection.

10. Delivery problems

10.1 If you experience any problems with a delivery, please contact us using the contact details that we publish on our website or otherwise notify to you.
10.2 An indicative list of the situations where a failure to deliver will be your fault is set out below:
(a) you provided the wrong address for delivery;
(b) there is a mistake in the address for delivery that was provided;
(c) the address for delivery is not reasonably accessible;
(d) the address for delivery cannot safely be accessed;
(e) if in-person receipt is not required, there is no easy and secure means of leaving the products at the address for delivery and there is no person available to accept delivery; or
(f) if in-person receipt is required, there is no person available at the address for delivery to accept delivery and provide a signature.

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